Geographical Information Systems (GIS)

Implementing GPS tracking devices throughout your fleet may help track your resources but if you want to save operating costs you will need more than that. What you need is a "Contextual" Geographic Information System (GIS) where the geographic data is augmented by contextual data. By "contextual" we mean particularities about the geographic locations involved which have an impact on the services you offer.

Contextual data includes the following elements:
  • Scope of work factors are critical:

    • What type of Equipment is to be serviced? The equipment to be serviced and the quantity of equipment to be serviced at the site will help assess the required time for the job.
    • What type of service is to be performed? Knowing if you are doing a monthly inspection with 15 inspection points or if the job is an annual PM with 125 inspection points will also help determine the needed duration and it may help define any particular skills or certification needed by the technician to be assigned.
    • What Parts may be required for the job? Knowing what parts will need to be replaced and knowing the model or part number of those parts combined with inventory data will eliminate unnecessary trips and wasted downtime. If a battery is to be replaced and you send out a technician without that battery you are wasting resources and money.
    • What, if any, Specific Qualifications or Skills may be required to perform the work? Knowing which jobs a specific technician can perform will eliminate the risk of sending an unqualified resource to perform work and eliminate unnecessary trips.
  • Multiple time factors are involved in scheduling work:

    • When are the jobs due? This information should be used to select a subset of your client accounts that have relevant jobs due for a given period of time. An example would be which of my clients need a preventive maintenance visit in a given area this month?
    • How long should the job take? The duration of the job is important to determine: when, after this job is completed will your resource be free for the next job? You don’t want to under-assign your resources and you don’t want to over-assign them either.
    • How long will it take to travel to and from that site? The distance between the different work sites can be measured and converted into travel time. Knowing how long it would take to travel from one job to the other will help you create a “logical” route to get the jobs done. Doing this will reduce the average travel time between jobs and thus will reduce gas consumption, vehicle repairs and maintenance, reduce non-billable time, and basically increase the number of jobs per day, week, or month each technician can perform.

The ideal method is to identify a resource/technician for which you want to schedule their work week let’s say. We will find a list of jobs due for that period within the operating range of the selected technician. We then filter out jobs for which the resource does not have the appropriate Qualifications or skills based on the equipment to be serviced and the type of job to be done. Then using the geospatial data of the job sites combined with the jobs’ expected durations you can design the most efficient route for the week thus increasing the number of jobs that can be done that week while reducing to a minimum travel and down time.

According to AMR research utilizing these tools and methodology can help produce the following results:

  • Increase technician daily volume by 25%
  • Improve call center productivity up to 40%
  • Parts inventory reductions up to 40%
  • Decrease turnaround time for returns and repairs up to 30%
  • Pricing improvements which lead to gross profit increases up to 15%

Terminal Business Velocity’s Workforce Mobilizer service lifecycle management system integrates these tools and data elements in an easy to use, intuitive interface. Combined with other features and efficiency builders, Workforce Mobilizer is a very powerful tool to reducing expenses, increasing revenues, reducing risk, and maximizing customer retention. Don’t hesitate to contact us to find out how Workforce Mobilizer can help your organization achieve Terminal Business Velocity!

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